General Questions and Answers
Results for microbiome profiling of up to 400 samples is usually delivered in about 2 weeks from data arrival, depending on the working queue and sample compliance.
What determines our quoting price?
Bioinformatic analyses or communication that are in addition to that specified in the accepted quote can be requested at an hourly rate. Please contact us here for more details.
How does the data transfer work?
Clients will receive an email with login information.
Upon login clients can see project folder(s) – one folder per agreed project. Each folder will contain a read-me.txt file and folders for data at different steps of processing. The read-me.txt file describes the intended content of each folder. In all project folders there are minimum two folders: “data_raw” and “data_support_information”.
We ask clients to transfer their raw sequencing data to the “data_raw” folder. Please upload the data as demultiplex sequencing data. Further, we ask clients to upload a file listing sample IDs of all samples in the project (e.g. a txt, csv, tsv file) and a file with information on used primers to the “data_support_information” folder.
Where Are Your Offices Located?
How secure are our data transferred and stored?
We take very great care in your data and use only the best practices for encryption and file transfer protocols.