Privacy Policy for Biomcare.com

Privacy Policy

Last updated: December, 2025

1. Data Controller

Biomcare ApS is the data controller for the processing of personal data described in this Privacy Policy.

If you have any questions about this Privacy Policy or about how we process your personal data, you are welcome to contact us.

2. What personal data we collect

We may collect and process the following categories of personal data:

Information you provide directly

• Name
• Email address
• Phone number
• Company name
• Job title
• Country or location
• Information included in your inquiry, message, or quote request
• Any files or attachments you choose to send us

Information collected when you use our website

• IP address
• Browser type and version
• Device information
• Operating system
• Referring website
• Pages visited
• Date and time of visit
• Technical log data
• Cookie and consent-related data

Information related to commercial dialogue

• Whether you submit a contact form or quote request
• Whether you download materials from our website
• Information relevant to handling inquiries, follow-up, and business dialogue in our CRM system

3. How we use your personal data

We use personal data for the following purposes:

To respond to inquiries and quote requests

We process your data to answer questions, prepare offers, provide relevant information, and communicate with you about our services.

To provide and improve our website

We use technical and usage data to operate, secure, maintain, and improve biomcare.com.

To manage business relationships

If you represent a customer, partner, supplier, or prospective customer, we may process your data to manage communication, proposals, and ongoing business relations.

To handle downloads and requested materials

If you request access to materials, guides, or other downloadable content, we process your data to provide the requested content and follow up where relevant.

To manage leads and commercial follow-up

We may process your data in our CRM system in order to track inquiries, manage dialogue, and follow up on relevant business opportunities.

To comply with legal obligations

We may process personal data where necessary to comply with legal, tax, accounting, or regulatory obligations.

To establish, exercise, or defend legal claims

Where relevant, we may process personal data in connection with legal rights or disputes.

4. Legal basis for processing

Under the GDPR, our legal basis for processing may include:

Legitimate interests

We process personal data where necessary for our legitimate interests, including responding to business inquiries, managing customer and prospect relationships, improving our website and services, maintaining website security, and conducting ordinary B2B communication.

Performance of a contract or steps prior to entering into a contract

We process personal data when necessary to prepare proposals, respond to quote requests, deliver services, or take steps at your request before entering into an agreement.

Consent

Where required, we rely on your consent, for example in relation to non-essential cookies and similar technologies. Consent must be freely given and can be withdrawn. Cookie consent practices are commonly managed through a consent management platform, and Cookiebot provides this type of cookie consent and consent-record functionality.

Legal obligation

We may process personal data where necessary to comply with applicable law.

5. Cookies and similar technologies

We use cookies and similar technologies on biomcare.com. Some cookies are necessary for the website to function properly. Other cookies may be used for statistics, performance measurement, and improving user experience.

We use Cookiebot to help manage cookie consent and user preferences. Cookiebot is a consent management platform that supports consent collection and records related to website cookies and trackers.

Where required by law, non-essential cookies will only be activated after you have given your consent.

You can change or withdraw your consent at any time through the cookie settings available on our website.

6. Recipients of personal data

We may share personal data with trusted third-party service providers where necessary for the operation of our business and website, including:

• website hosting and technical service providers,
• cookie consent management providers,
• CRM providers,
• analytics and website performance providers,
• professional advisers such as legal, accounting, or audit advisers,
• public authorities where required by law.

We only share personal data where necessary and under appropriate contractual and security safeguards.

7. International transfers

Some of our service providers may process personal data outside the EU/EEA.

Where personal data is transferred outside the EU/EEA, we will ensure that an appropriate legal transfer mechanism is in place, such as an adequacy decision or the European Commission's Standard Contractual Clauses, where applicable. The European Commission identifies these as key transfer mechanisms under EU data protection law.

If you would like more information about international transfers relevant to your data, please contact us.

8. How long we keep your data

We keep personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law.

As a general rule:

• inquiry and contact data is kept for as long as relevant to the dialogue and a reasonable follow-up period,
• quote request data may be kept for documentation and business follow-up purposes,
• customer and supplier data may be retained for the duration of the relationship and thereafter as required by applicable bookkeeping, tax, or legal obligations,
• technical logs are retained for a limited period necessary for security and system administration,
• cookie consent records may be stored as needed to document compliance.

9. Your rights

Under the GDPR, you may have the right to:

• request access to your personal data,
• request correction of inaccurate or incomplete data,
• request deletion of your personal data,
• request restriction of processing,
• object to our processing,
• request data portability where applicable,
• withdraw consent at any time where processing is based on consent.

Datatilsynet states that data subjects have rights against the controller, and that the controller must be able to comply with those rights.

If you would like to exercise any of your rights, please contact us at info at biomcare dot com.

10. Right to lodge a complaint

If you are not satisfied with how we process your personal data, you have the right to lodge a complaint with the relevant supervisory authority.

In Denmark, this is:

More information is available from the Danish Data Protection Agency.

11. Data security

We take appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or unauthorized access.

12. Third-party websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read their privacy policies separately.

13. Children

Our website and services are intended primarily for professional and business-related audiences. We do not knowingly collect personal data from children.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations, or data processing practices. The latest version will always be available on this page.